In this section you will find the answers to the most frequent questions related to your orders.
Our store's products are dispatched from Madrid, Spain, ensuring quality and authenticity in every shipment.
Our mission is to showcase the work of artisans from remote locations to the world.
Currently, we ship to Europe, with shipping costs provided at checkout based on the product and destination country.
We process your orders as swiftly as possible to ensure you can enjoy your purchases without delay. Orders within the peninsula are typically received two to three days after purchase. If you're in a hurry or have any questions, you can reach out to us via WhatsApp at 674967778, and we'll do our best to assist you.
Absolutely, once we arrange for the courier to deliver your package, an email with the tracking number will automatically be sent to your email address.
We love to delight with Ethnic Carpets products! We always write a handwritten note with shipments. If you'd like us to include a special message, please let us know in the comments when making your purchase or contact us via WhatsApp at 674967778.
In the peninsula, the shipping costs are as follows:
- For items shipped in a bag, such as handbags, fans, or alpaca products, the cost is €5.
- For boxed shipments, like cushions or carpets within the peninsula, we have a flat rate of €10.
- The shipping cost for benches is €18.
If you have any questions, we're available via email or WhatsApp at 674967778.
Yes!!! We send our products to Europe.
If, for any reason, the Buyer is dissatisfied with the purchase, a product return is an option.
Should the return be due to a change of mind, the customer has a 15-day period from the receipt of the goods and must pre-notify EthnicCarpets via email at alfombrasetnicas@gmail.com.
A return will only be accepted if the returned product is in perfect condition, in its original packaging, and within the previously indicated exchange period.
The customer will bear the costs generated by this return.
The Buyer may choose to request a replacement product or a refund of the purchase price (which will be processed within a maximum of 15 business days from the product's receipt in our warehouse).
When purchasing Alfombras Étnnicas, it's important to understand that these are highly artisanal products, which may have imperfections in the weave, dye stains, or even candle wax, as they are woven at home, sometimes by candlelight. We hope these "flaws" are seen as part of the unique identity of Alfombras Étnnicas and Cushions.
If the reason is due to a breakage (such as a non-functional zipper), it must be notified within the first 24 hours of receipt, attaching a photograph of the product to the email alfombrasetnicas@gmail.com.
A return will only be accepted if the returned product is in its original packaging and in the same condition as when it was received.
Alfombras Étnnicas will cover the costs generated by this return.
The Buyer may choose to request a replacement product or a refund of the purchase price (which will be processed within a maximum of 15 business days from the product's receipt in our warehouse).
